doi: 10.4304/jsw.6.8.1484-1491
Design and Implement of Customer Communication Behavior Analysis System
- College of Computer, Zhejiang University of Technology, Hangzhou, China
Abstract
In this paper, design and implementation of a major telecommunications service providers for user behavior analysis of communication systems. Thesis the use of data mining of fuzzy cluster analysis and methods of thought, from the traffic analysis, custom classification, by the group, then, loaded with the extent of changes in trends in the call on the custom’s phone records for analysis. Pass the test showed that the target customs of the system breakdown, calls the trend analysis results, enterprises can support the establishment of a new telecom operators and value-added services can be used to provide personalized services to users based on, as well as marketing planning and provide more scientific Decision Support.
Keywords
- data
- mining;
- fuzzy
- clustering
- analysis;
How to Cite
Qingzhang Chen, Yanqing Ou, and Hang Sun, "Design and Implement of Customer Communication Behavior Analysis System," Journal of Software, vol. 6, no. 8, pp. 1484-1491, 2011. https://doi.org/ 10.4304/jsw.6.8.1484-1491
Copyright & License
Copyright © 2011 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).