School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing, China

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Abstract—This paper did a survey on 162 college students, with an aim to find out the role of consumers’ personality in their trust in the website as far as the online word-of-mouth is concerned. All the data collected are analyzed by SPSS 15.0 and LISREL. It shows that there is a significant difference between the introverted consumers and the extroverted consumers viewing their attitude towards online word-of-mouth. When the online word-of-mouth is affecting the consumers’ trust in shopping websites, the introverted and extroverted influence exist difference.

Index Terms—f online word-of-mouth, Trust, Personality

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Cite: Chen Hui, "Personality‟s Influence on the Relationship between Online Word-of-mouth and Consumers‟ Trust in Shopping Website," Journal of Software vol. 6, no. 2, pp. 265-272, 2011.