Volume 6 Number 8 (Aug. 2011)
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JSW 2011 Vol.6(8): 1484-1491 ISSN: 1796-217X
doi: 10.4304/jsw.6.8.1484-1491

Design and Implement of Customer Communication Behavior Analysis System

Qingzhang Chen, Yanqing Ou, Hang Sun
College of Computer, Zhejiang University of Technology, Hangzhou, China

Abstract—In this paper, design and implementation of a major telecommunications service providers for user behavior analysis of communication systems. Thesis the use of data mining of fuzzy cluster analysis and methods of thought, from the traffic analysis, custom classification, by the group, then, loaded with the extent of changes in trends in the call on the custom’s phone records for analysis. Pass the test showed that the target customs of the system breakdown, calls the trend analysis results, enterprises can support the establishment of a new telecom operators and value-added services can be used to provide personalized services to users based on, as well as marketing planning and provide more scientific Decision Support.

Index Terms—data mining; fuzzy clustering analysis; customer communication behavior analysis; customer clustering.


Cite: Qingzhang Chen, Yanqing Ou, Hang Sun, "Design and Implement of Customer Communication Behavior Analysis System," Journal of Software vol. 6, no. 8, pp. 1484-1491, 2011.

General Information

ISSN: 1796-217X (Online)
Frequency: Monthly (2006-2019); Bimonthly (Since 2020)
Editor-in-Chief: Prof. Antanas Verikas
Executive Editor: Ms. Yoyo Y. Zhou
Abstracting/ Indexing: DBLP, EBSCO, ProQuest, INSPEC, ULRICH's Periodicals Directory, WorldCat, etc
E-mail: jsw@iap.org
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