¹ Plymouth Graduate School of Management, University of Plymouth, Plymouth, UK
² Hertfordshire Business School, University of Hertfordshire Hatfield, UK.

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Abstract—Over the past few years, governments from all over the world are losing general public trust. This lack of public trust presents a significant challenge to public officers, citizens and politicians as it decreases community confidence in public officers and political performance and generates disappointment with community support and services. Alignment is a process where every stakeholder in the government infrastructure works together to achieve common business objectives. The aim of this paper is to study a comprehensive pattern (strategic, structural, social and cultural) of alignment with the aim of improving government services in Saudi Arabia. The data has been collected from different e-government experts from the Kingdom of Saudi Arabia. Study result indicates that public trust and e-government goals can be attained through establishing strong alignment between information systems (IS) departments and other government agencies.

Index Terms— e-government, Ideal pattern, Alignment, Government Performance.

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Cite: Sulaiman Abdulaziz Alfadhel, Shaofeng Liu,Festus O. Oderanti, "Ideal Pattern of Business and IS Alignment for Improving e-Government Services in Saudi Arabia," Journal of Software vol. 14, no. 2, pp. 92-106, 2019.