School of Management, Fudan University, Shanghai 200433, P.R.China

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Abstract—During the past twenty years, small-and-medium size enterprises (SMEs) have been playing more and more important roles in national economy. However, faced with complex and increasingly fierce competition, SMEs are encountering severe challenges because of their inherent weakness in resources and strength, and need well public service by government to foster their growing up. The public service system for SMEs has been an important task in the development of China’s e-government. This paper first analyzes the roles and characteristics of public services for SMEs, and then presents the “Bridge Pillar Principle” on the design of public service system to form an integrated and smooth service supply chain for SMEs. As a case in practice, the construction of public consulting system for SMEs in Ningbo, China, is described and discussed, including its operation mode, service category and technology solution. This system is a comprehensive service system composed of public services and value-added services. It is also an interactive system based on the combination of remote services and face-toface services.

Index Terms—e-government, public service, consulting system, SMEs

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Cite: Weihui Dai, Xiaolan Zhang, "Public Service System for SMEs in Egovernment," Journal of Software vol. 4, no. 6, pp. 508-515, 2009.