JSW 2013 Vol.8(7): 1537-1549 ISSN: 1796-217X
doi: 10.4304/jsw.8.7.1537-1549
doi: 10.4304/jsw.8.7.1537-1549
Maximizing the Appropriation of the Intangible Benefits Yielded by IT Investments in the Public Sector
Antonio Juarez Alencar, Rigel Proc´opio Fernandes, Eber Assis Schmitz, Alexandre Luis Correa
Abstract—These days information technology (IT) is well
known for the critical role it plays in earning and sustaining
competitive advantage, and also for yielding a myriad of
intangible benefits that are hard to quantify. If an investment
in IT is aimed at improving services in the public
sector, then the chances of running into intangibles are
much higher. After all, voters’ support, spontaneous media
exposure, pressure-groups’ reactions, public security and
people’s well-being are common concerns in the conception
and deployment of government ideas and projects. This
paper presents a method that facilitates the evaluation of IT
investments in the public sector. The method enables public
officers to maximize the appropriation of the intangible
benefits yielded by the investments they make in IT.
Index Terms—IT investment analysis, intangible benefits, public sector, value-based software engineering.
Index Terms—IT investment analysis, intangible benefits, public sector, value-based software engineering.
Cite: Antonio Juarez Alencar, Rigel Proc´opio Fernandes, Eber Assis Schmitz, Alexandre Luis Correa, "Maximizing the Appropriation of the Intangible Benefits Yielded by IT Investments in the Public Sector," Journal of Software vol. 8, no. 7, pp. 1537-1549, 2013.
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General Information
ISSN: 1796-217X (Online)
Frequency: Quarterly
Editor-in-Chief: Prof. Antanas Verikas
Executive Editor: Ms. Yoyo Y. Zhou
Abstracting/ Indexing: DBLP, EBSCO, CNKI, Google Scholar, ProQuest, INSPEC(IET), ULRICH's Periodicals Directory, WorldCat, etc
E-mail: jsweditorialoffice@gmail.com
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