Volume 4 Number 3 (May. 2009)
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JSW 2009 Vol.4(3): 262-269 ISSN: 1796-217X
doi: 10.4304/jsw.4.3.262-269

The AGA Evaluating Model of Customer Loyalty Based on E-commerce Environment

Shaomei Yang1, Rui Zhang2, and Zhibin Liu1
1Economics and Management Department, North China Electric Power University, Baoding City, China
2College of Information Science & Technology, Agricultural University of Hebei, Baoding City, China

Abstract—With the development of e-commerce, the enterprises should build long-term and stable relationship with the customers, and then enhance customer loyalty continuously through the use of information technology and network technology, which based on the customer interest, meet the needs of clients and customers to create value for them as the goal. At the same time, for e-commerce beyond the limitations of time and space, so that the material, financial and information can high-speed flow, the subsystem, such as guide, ordering, payment, trade and security can be linked together organically , and then achieve the goods on-line trading. So face to the complex process and the huge information, how to obtain and retain more valuable customers and then establish and consolidate customer loyalty, which is the key for the enterprises strategy. Based on the analysis of the customer loyalty and problems which faced, this paper established an evaluation index system, including five aspects: customer expectations, customer trust, customer satisfaction, customer awareness value and transfer cost; this paper built customer loyalty model in e-commerce environment based on introducing the principles of GA method and improved program; the examples demonstrated that AGA method is scientific and operational on the issue of customer loyalty evaluation, and the AGA method can be applied to further areas; finally, this paper put forward the strategies of training and consolidating customer loyalty.

Index Terms—customer loyalty, e-commerce environment, GA, AGA, evaluation model

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Cite: Shaomei Yang, Rui Zhang, and Zhibin Liu, "The AGA Evaluating Model of Customer Loyalty Based on E-commerce Environment," Journal of Software vol. 4, no. 3, pp. 262-269, 2009.

General Information

ISSN: 1796-217X (Online)
Frequency:  Quarterly
Editor-in-Chief: Prof. Antanas Verikas
Executive Editor: Ms. Yoyo Y. Zhou
Abstracting/ Indexing: DBLP, EBSCO, CNKIGoogle Scholar, ProQuest, INSPEC(IET), ULRICH's Periodicals Directory, WorldCat, etc
E-mail: jsw@iap.org
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