Department of Information Management China University of Technology, Taipei, Taiwan

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Abstract—Knowledge is a product out of interaction. In online community learning, learners are encouraged to ask questions and discuss answers with each others. The value of participation and sharing during learning is emphasized. However, interactions between learners and between learner and instructor address a problem the instructor cannot be online all the time and it is not possible for the instructor to deal with lots of questions proposed from learners in a timely manner. Therefore, there is a need of an automated FAQ system to support learning efficiency of community learning that everyone in the learning system can share knowledge with and learn from each others. This article examines how to adopt online FAQ mechanism to facilitate knowledge share and demonstrates how a FAQ system can help knowledge generation, accumulation and share in an online community learning environment.

Index Terms—automated frequently asked question, online community learning, knowledge share, semantic retrieval.

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Cite: Che-Yu Yang, "A Semantic FAQ System for Online Community Learning," Journal of Software vol. 4, no. 2, pp. 153-158, 2009.